Guide · Clark County
How to report an NV Energy power outage in Las Vegas and what to do next
Check NV Energy's outage map, report the outage to the utility, and know your rights if the power is off over an unpaid bill or a landlord.
Updated November 7, 2026 at 2:29 PM
Report the outage to NV Energy, the electric utility for most of Clark County, after checking its outage map. If you live in Boulder City, call the city instead: Boulder City runs its own electric utility.
Step 1: Check the map and report the outage
NV Energy's outage map lists each outage with its cause, how many customers are out, and an estimated restoration time. If your street isn't on the map, NV Energy doesn't know about it yet, so report it.
Boulder City customers aren't on that map. Call Boulder City Public Works/Utilities at 702-293-9266 (Monday to Thursday, 7 a.m. to 6 p.m.). After hours and on weekends, call the city's non-emergency dispatch at 702-293-9224.
Step 2: Call 911 if it's an emergency
If anyone in the home depends on powered medical equipment, or the heat is dangerous, call 911 or get to a cooling center if one is open. 211 is the live referral line for cooling centers and utility help.
Step 3: Protect your home while you wait
Check your breaker panel first. If only your unit is dark and you rent, see the renter section below. Keep the refrigerator and freezer shut, and unplug electronics so the surge when power returns doesn't hit them. Never run a generator, grill or camp stove indoors or in a garage.
If the power is off because of an unpaid bill
Call the utility the same day and ask for a payment plan. Then check whether the shutoff was allowed. A utility must send a written notice at least 10 days before a shutoff and a second notice delivered at least 48 hours before it (NAC 704.360). It can't shut off on a weekend, a holiday, or the day before either one (NAC 704.375(1)).
There is no shutoff for $50 or less owed, or $100 or less on an advanced service delivery meter account (NAC 704.375(4)–(5)). In southern Nevada, a nonpayment shutoff must be postponed when the National Weather Service forecasts 105°F or higher. The threshold is 103°F for a household with someone 62 or older or with a disability (NAC 704.375(6)–(7)). There is also no shutoff if the utility knows a resident confined to the home is on a life-support device that needs utility power (NAC 704.375(3)).
A statement from a licensed physician, public health official or advanced practice registered nurse that a shutoff would be especially dangerous to a resident's health, plus your signed statement that you can't pay or can pay only in installments, postpones the shutoff 30 days. It can be renewed once for 30 more days, with up to 90 days to pay in installments (NAC 704.370). If someone in the home is 62 or older or has a disability, the utility must give at least 48 hours' notice in person before shutting off the household (NAC 704.390).
Ask for these by name: the hardship program every gas and electric utility must run (NAC 704.342), equalized billing, which is the same amount every month (NAC 704.338), and a payment plan, which can postpone a shutoff (NAC 704.372).
Nevada's Division of Social Services can give emergency energy assistance when the cost or availability of electricity threatens the health or safety of anyone in the household (NRS 702.260(5)). The income line is 150% of the 2026 federal poverty guideline: $1,995 a month for 1 person, $2,705 for 2, $3,415 for 3 and $4,125 for 4, plus $710 for each additional person (NRS 702.260(3)).
If you rent and the landlord controls the power
If your lease or Nevada law makes the landlord responsible for electricity and the outage makes the place unfit to live in, give the landlord written notice. If it isn't fixed, or best efforts aren't made, within 48 hours (not counting weekends and holidays), you may buy the service and deduct the cost, recover damages, withhold rent if you are current on rent, or move to comparable housing while your rent stops (NRS 118A.380).
If the landlord willfully cuts or interrupts the power, file a verified complaint for expedited relief within 5 judicial days. The court must hear it within 3 judicial days and can award up to $2,500 plus actual damages, and your filing fees are deferred (NRS 118A.390).
Keep every shutoff notice and write down the date it arrived and how. Those dates are your proof if a dispute follows.
For free help if a landlord cut your power, contact the Legal Aid Center of Southern Nevada (lacsn.org) or call 211.
Sources: Power outage in Las Vegas, NRS 118A.380 - Failure of landlord to supply essential items or services, NRS 118A.390 - Unlawful removal or exclusion of tenant or willful interruption o