Guide · Clark County
How to get help paying your NV Energy bill in Las Vegas, Nevada
Call 211 first, check your household against the 150% poverty income line, and use Nevada's shutoff rules to buy time while you apply.
Updated November 1, 2026 at 2:33 PM
Short answer: call 211, the free referral line for utility help in Clark County. Nevada's energy assistance is run by the Division of Social Services for households at or under 150% of the federal poverty guideline (NRS 702.260). Call the utility the same day if a shutoff is coming and ask for a payment plan.
Step 1: Call 211
211 is open Monday to Friday, 9am to 9pm, and closed weekends. In an emergency, call 911. If the heat is dangerous or someone in the home depends on powered medical equipment, call 911 or get to a cooling center if one is open. 211 can also point you to cooling centers.
Step 2: Check your household against the income line
The current program year runs July 1, 2026 to June 30, 2027. Your gross household income must be at or under 150% of the 2026 federal poverty guideline (NRS 702.260(3)). Per month, that is $1,995 for 1 person, $2,705 for 2, $3,415 for 3 and $4,125 for 4. Add $710 a month for each additional person.
The same 150% line applies to every household, including households on SNAP, SSI, TANF or a VA pension (NRS 702.260(3)). Getting SNAP does not qualify you on its own.
Step 3: Say if it is an emergency
The Division of Social Services may give emergency assistance when the cost or availability of electricity or gas threatens anyone's health or safety. It can act on a good-faith belief that your household qualifies, without waiting for a full determination (NRS 702.260(5)). Tell the person you speak with if anyone in the home is at risk.
Step 4: Call NV Energy the same day
Ask for a payment plan. A utility may postpone a shutoff if you agree to a plan it judges you can keep (NAC 704.372). Ask for these by name:
Every gas and electric utility must run a program for customers who have trouble paying because of financial hardship (NAC 704.342). Utilities must also offer equalized billing, the same amount every month. If you are behind, you join by paying at least half the past-due amount up front and spreading the rest over the first year (NAC 704.338).
Know the shutoff rules
For an unpaid bill, NV Energy must send a written notice at least 10 days before the shutoff, then a second notice at least 48 hours before it (NAC 704.360). There can be no shutoff on a weekend, a holiday, or the day before either one (NAC 704.375(1)). There can be no shutoff for $50 or less owed, or $100 or less on an advanced service delivery meter account (NAC 704.375(4)–(5)).
In southern Nevada, a nonpayment shutoff must be postponed when the National Weather Service forecasts 105°F or higher, or 15°F or lower. For a household with someone 62 or older or with a disability, the lines are 103°F (100°F in a mobile home built before 2000) and 20°F on the cold side (NAC 704.375(6)–(7)).
A statement from a licensed physician, public health official or advanced practice registered nurse that a shutoff would be especially dangerous to a resident's health, plus your signed statement that you can't pay or can pay only in installments, postpones the shutoff 30 days. It can be renewed once for 30 more days, with up to 90 days to pay in installments (NAC 704.370).
If anyone in the home is 62 or older, the utility must give at least 48 hours' notice in person before shutting off the household (NAC 704.390). If the household has someone 62 or older or with a disability, you can also name a relative or an agency to get a copy of any shutoff notice (NAC 704.365). A shutoff is not allowed over a previous occupant's bill (NAC 704.380).
Keep records
Keep every shutoff notice and write down the date it arrived and how. If a shutoff comes early, on a Friday, or during a heat warning, those dates are your proof.
Other help
Weatherization uses the same 150% income line. It puts first in line a home whose cooling system is broken or unsafe in summer, or whose heating system is in winter. You need a copy of a utility bill for the dwelling for the month you apply (NAC 702).
If you rent and your landlord cut your power on purpose, you can file for expedited relief within 5 judicial days. You may recover up to $2,500 plus actual damages (NRS 118A.390).
Need more help? Call 211 or the Legal Aid Center of Southern Nevada at lacsn.org.
Sources: Power outage in Las Vegas, Food stamps (SNAP) and Medicaid in Nevada, Help paying rent in Clark County